What to Do When Feelings Run High

When teams have to make decisions that affect their personal lives, things can get ugly, fast. The ability to define terms and set boundaries can make the difference…

Read more

Ask Good Questions, Get Good Results

Do you ever get frustrated in a virtual meeting when you ask for input and get crickets? Have you considered that the problem might be, not with your…

Read more

Helping Colleagues Solve Their Own Problems

When a colleague’s behavior keeps the team from accomplishing its goals, one great way to get the work back on track is to have a coaching conversation. Let’s…

Read more

Reactivity vs Inquiry: A Case Study

The manager — let’s call him Jerry — would storm into the open-plan area where the writers and designers were working, shout to get everyone’s attention, and then…

Read more

Nobody Really Hates Meetings

Seriously. Nobody hates meetings per se. People hate meetings because they go on too long and there are too many of them. But how long is “too long”?…

Read more

What’s Different About Online Meetings?

OK, there are some pretty obvious differences between in-person and online meetings. The most relevant is that you can’t catch COVID-19 over the internet!  Another is that the…

Read more

High Performing Teams

In my work, I see all kinds of teams.  Some are high performing, while others are really more groups than teams.  I see a big difference between a…

Read more